.of-return {
--navy:#142b43;
--ink:#243548;
--muted:#617185;
--line:#e2e8ee;
--paper:#f5f7f9;
--gold:#edb65c;
--green:#dff2e7;
--green-ink:#216344;
color:var(--ink);
font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif;
font-size:15px;
line-height:1.75;
max-width:1040px;
margin:0 auto;
padding:12px 0 48px;
}
.of-return *{box-sizing:border-box}
.of-return h2,.of-return h3,.of-return h4,
.of-return p,.of-return ul,.of-return ol{margin-top:0}
.of-return a{color:#17609c;text-decoration:underline;text-underline-offset:3px}
.of-return a:hover{color:#0c375e}
.of-return .hero{
background:var(--navy);
color:white;
border-radius:22px;
padding:clamp(26px,5vw,54px);
position:relative;
overflow:hidden;
}
.of-return .eyebrow{
color:#f3c47b;
text-transform:uppercase;
letter-spacing:2px;
font-weight:750;
font-size:11px;
margin-bottom:18px;
}
.of-return .hero h2{
color:#fff;
font-size:clamp(30px,5vw,51px);
letter-spacing:-1.5px;
line-height:1.12;
margin-bottom:18px;
font-weight:780;
}
.of-return .hero p{
color:#dbe6f0;
font-size:clamp(15px,2vw,18px);
max-width:650px;
margin:0;
}
.of-return .accent{
width:56px;
height:4px;
border-radius:4px;
background:var(--gold);
margin-bottom:24px;
}
.of-return .stats{
display:grid;
grid-template-columns:repeat(3,minmax(0,1fr));
gap:12px;
margin:18px 0 34px;
}
.of-return .stat{
background:var(--paper);
border:1px solid var(--line);
border-radius:15px;
padding:21px 18px;
}
.of-return .stat-number{
color:var(--navy);
font-size:clamp(25px,4vw,36px);
font-weight:800;
line-height:1.15;
letter-spacing:-1px;
margin-bottom:6px;
}
.of-return .stat-label{
font-size:13px;
color:var(--muted);
line-height:1.5;
}
.of-return .section{margin-top:38px}
.of-return .section-head{
display:flex;
align-items:flex-start;
gap:13px;
margin-bottom:17px;
}
.of-return .section-num{
flex:none;
display:grid;
place-items:center;
width:34px;
height:34px;
border-radius:9px;
background:#eaf0f5;
color:var(--navy);
font-size:13px;
font-weight:800;
}
.of-return h3{
color:var(--navy);
font-size:clamp(21px,3vw,28px);
letter-spacing:-.6px;
line-height:1.25;
margin:2px 0 0;
font-weight:760;
}
.of-return h4{
font-size:17px;
color:var(--navy);
line-height:1.35;
margin-bottom:10px;
font-weight:750;
}
.of-return p{margin-bottom:14px}
.of-return .steps,.of-return .routes{
display:grid;
grid-template-columns:repeat(3,minmax(0,1fr));
gap:13px;
}
.of-return .step{
background:#fff;
border:1px solid var(--line);
border-radius:15px;
padding:20px;
}
.of-return .step small{
display:inline-block;
margin-bottom:15px;
font-weight:800;
color:#9b6b21;
letter-spacing:1px;
}
.of-return .step p{margin-bottom:0;color:var(--muted);font-size:14px}
.of-return .route{
padding:22px 20px;
border:1px solid var(--line);
border-radius:16px;
background:#fff;
}
.of-return .route-featured{
background:#f2f6fa;
border-color:#cfdae5;
}
.of-return .route-type{
color:#8b641d;
text-transform:uppercase;
letter-spacing:1px;
font-size:11px;
font-weight:800;
margin-bottom:11px;
}
.of-return .address{
color:var(--navy);
font-size:15px;
font-weight:760;
line-height:1.55;
margin:12px 0;
}
.of-return .detail{
color:var(--muted);
font-size:13px;
line-height:1.65;
margin:0;
}
.of-return .info{
border:1px solid var(--line);
background:var(--paper);
padding:22px 24px;
border-radius:15px;
}
.of-return .info p:last-child{margin-bottom:0}
.of-return .success{
display:flex;
gap:15px;
align-items:flex-start;
border-radius:16px;
background:var(--green);
border:1px solid #bee4ce;
padding:23px;
}
.of-return .success .big{
font-size:34px;
color:var(--green-ink);
font-weight:800;
line-height:1;
white-space:nowrap;
}
.of-return .success p{margin:0}
.of-return .success strong{color:var(--green-ink)}
.of-return .list{
padding-left:21px;
margin-bottom:0;
}
.of-return .list li{padding-left:5px;margin:8px 0}
.of-return .contact{
background:var(--navy);
color:#fff;
border-radius:19px;
padding:clamp(24px,4vw,36px);
margin-top:39px;
}
.of-return .contact h3{color:#fff;margin-bottom:12px}
.of-return .contact p{color:#dce6ef}
.of-return .contact a{color:#fff}
.of-return .contact-grid{
display:grid;
grid-template-columns:1fr 1fr;
gap:10px 28px;
}
.of-return .legal{
font-size:12px;
line-height:1.65;
color:var(--muted);
padding:20px 4px 0;
}
@media(max-width:700px){
.of-return{font-size:14px}
.of-return .stats,.of-return .steps,.of-return .routes,
.of-return .contact-grid{grid-template-columns:1fr}
.of-return .stat{padding:17px 20px}
.of-return .stat-number{font-size:29px}
.of-return .section{margin-top:31px}
.of-return .hero,.of-return .contact{border-radius:16px}
}
OUTFISH · CUSTOMER CARE
Easy returns.
Clear answers.
Not quite the right fit? We're here to help.
Straightforward rules, exact return addresses and fast refunds.
14 days
To notify us of withdrawal from an online purchase
2 business days
Our usual refund processing time after receipt and inspection
€100+
Prepaid standard return shipping for orders over €100
01
Your right to return
If you purchase from Outfish online as a consumer,
you may withdraw from the purchase
within 14 days of receiving your goods,
without giving a reason.
You may inspect the product and try clothing on to check
the size, fit and characteristics, just as you would
in a physical shop.
02
Three simple steps
STEP 01
Let us know
Within 14 days, email
info@outfish.lv.
Include your order number and clearly state
that you wish to withdraw.
No reason is required.
STEP 02
Return the item
Bring or send the item back within 14 days
after notifying us.
Choose one of the three options below.
STEP 03
Get your refund
We normally process refunds within 2 business days
after receiving and inspecting the returned item.
03
Where to return your item
01 · In person
Bring it to our store
Drop off your return directly at our Riga shop.
OUTFISH
Cēsu iela 18
Rīga, Latvia
Monday–Friday
11:00–19:00
02 · Parcel locker
Send with Omniva
Use the following Omniva return destination in Latvia:
Omniva — Barona Kvartāls
Cēsu iela 31
Rīga, Latvia
Recipient: Outfish
Phone: +371 20118558
Include your order number
03 · Courier
Return from abroad
Please send international returns by courier
directly to our store address.
OUTFISH
Cēsu iela 18
Rīga, Latvia
+371 20118558
info@outfish.lv
Use tracked delivery
Important: pack the item securely,
include your order number and retain tracking details.
If you qualify for a prepaid return label,
please contact us to receive it before shipping.
04
How quickly will you be refunded?
2
Usually within 2 business days
Once we receive and inspect your returned item,
we normally process your refund
within 2 business days
and no later than 7 calendar days after receiving it.
If a statutory deadline falls earlier, that deadline applies.
Under the statutory withdrawal rules, refunds must be made
without undue delay and no later than 14 days
after we receive your withdrawal notice.
We may wait until the goods arrive or we receive proof
that you have sent them back, whichever occurs first.
We use the original payment method unless you
expressly agree otherwise.
The time it takes for funds to appear in your account
may depend on your bank or payment provider.
05
Who pays return shipping?
-
Orders over €100:
Outfish provides a prepaid standard return label.
Contact us to receive it before shipping.
-
Orders of €100 or less:
direct return shipping costs are paid by the customer,
unless the law requires otherwise.
-
Faulty or incorrect products:
your statutory consumer rights apply.
We cover return transport where required by law.
If you withdraw from an entire online order,
we refund the goods and the original delivery charge
up to the cost of the least expensive standard delivery
option offered at checkout.
Extra charges for more expensive shipping are not refunded.
Delivery refunds for partial returns are handled
according to applicable law.
06
Item condition and exceptions
You may inspect products and try clothing on.
Please handle items carefully and, where possible,
retain their labels, accessories and packaging.
If an item has been used beyond what is necessary
to check its characteristics and fit, the customer
may be responsible for a proven reduction in value.
Simply opening ordinary packaging does not cancel
your right of withdrawal.
Only exceptions permitted by law apply,
such as clearly personalised goods or certain sealed goods
that cannot be returned for health or hygiene reasons
once their protective seal has been broken.
Any exception is assessed for the specific item.
07
Faults, exchanges and cancellations
If an item is damaged, incorrect or does not conform
to your order, please contact us and describe the issue.
Photos are helpful where available.
Your statutory rights regarding non-conforming goods
apply independently of the 14-day withdrawal period.
Need another size? Contact us about an exchange
where available, or a return and a new order.
If your order has not shipped, you can ask us to cancel it.
Questions? We're here to help.
Email us, call us or visit our store in Riga.
This policy applies to consumer distance purchases
and does not limit statutory consumer rights.
Change-of-mind conditions for purchases made
in a physical store may differ.
A clear statement is sufficient to notify us of withdrawal.
