Our updated standard delivery rates are:

Store pickup at Cēsu iela 18 in Riga is always free. For the full delivery overview, see our Delivery page.

Typical dispatch and delivery timing depends on stock status:

• 1–3 working days if the product is in store.
• 3–4 working days if it is in our warehouse.
• 3–5 working days if it is marked “on order”.
• European courier deliveries are usually around 5–8 working days.

Tracking details are sent by email after dispatch.

Yes. Choose store pickup and collect your order from Cēsu iela 18, Riga. Pickup is free. If an item is physically in the store, orders are often ready within about one hour.

Yes, but only within Latvia, Lithuania and Estonia. Because kayaks are oversized, their delivery price is calculated separately and standard free-shipping thresholds do not apply. Contact us for a quote before ordering.

Yes. If you buy online as a consumer, you may withdraw from the purchase within 14 days after receiving your order, without giving a reason. This also applies to thermal underwear and other clothing. You may inspect items and try clothing on to check size and fit; please handle them with care and keep labels and packaging where possible.

Orders over €100 qualify for a prepaid return label. For orders up to €100, return shipping is paid by the customer. See the full Return & Refund Policy.

Only the exceptions provided by law apply, such as clearly personalised goods or sealed goods that cannot be returned for health or hygiene reasons once the protective seal has been broken. Any exception is assessed for the specific item. Thermal underwear is not excluded simply because it is thermal underwear.

We normally process refunds within 2 business days after receiving and inspecting the returned item, and no later than 14 days after receiving your withdrawal notice. We may wait until the goods arrive or you provide proof that you have sent them back, whichever comes first.

Refunds go to your original payment method unless you expressly agree otherwise.

Contact us as soon as possible with your order number, a description of the issue and photos if available. Your statutory rights for faulty or non-conforming goods apply independently of the 14-day withdrawal period, and we cover return transport where the law requires it.

Outfish provides a 1-year warranty covering manufacturing defects and material-quality issues. Keep your receipt or invoice, as it serves as proof of purchase for warranty claims. Mechanical damage or damage caused by improper use is not covered.

Read the warranty information.

We are at 18 Cēsu Street, Riga, Latvia.

Store information

Yes. You can visit the store to try on clothing and footwear, or ask for help by site chat, phone or WhatsApp. The team can also help build a practical layering system for Baltic weather: membrane shell, insulation and suitable footwear.

Yes. Outfish states that products sold in the store are authentic and sourced through brands and official distributors.

Outfish focuses on practical outdoor gear for Baltic conditions: hiking and waterproof footwear, technical clothing, camping equipment, fishing electronics, kayaks, bags and accessories. Brands currently highlighted by Outfish include Lowa, Grisport, Alpina, Humtto, Fjord Nansen, Naturehike, Thermowave, GearAid, SIGG, Opinel and Light My Fire, alongside selected niche brands.

Yes. Outfish offers rental equipment including kayaks and camping gear. Rental availability is confirmed after the booking request, and pickup/return is arranged at Cēsu iela 18 in Riga. For kayak rental, the listed set includes paddles, life jackets and transport straps.

Outfish currently lists several payment options, including Paysera, PayPal, bank transfer by invoice and Inbank hire purchase for eligible customers. Online payment data is processed using SSL encryption.

See payment information.

Yes, eligible customers can use Inbank hire purchase. The current Outfish payment page lists financing periods of 3–72 months and purchase amounts from €50 to €10,000, subject to Inbank approval and eligibility criteria.

If the order has not shipped yet, contact us as soon as possible and we can cancel and refund it. If it has already shipped, the standard return process applies.

Yes. Outfish sells gift cards in several denominations. The current gift-card offer includes digital options as well as personalised cards that can be sent by email, collected in store or sent to a parcel locker depending on the selected product.

The site currently advertises fast live-chat support, typically within a few minutes, and email support at info@outfish.lv. You can also call or use WhatsApp on +371 20118558.