Frequently asked questions

Frequently Asked Questions (FAQ) 

1. Is delivery free?
Yes, free delivery is available for orders over €100 via Itella courier or Omniva parcel lockers. For orders under €100, delivery costs €2.90–3.50. Pick-up at our Riga store (Cēsu iela 18) is always free.

2. How fast is delivery?
If the product is in stock at the store, delivery takes 1–3 business days. Warehouse orders take 3–4 days, and “pre-order” items 3–5 days.

3. What is the warranty?
All Outfish products come with a 1-year warranty covering manufacturing defects and material quality.

4. Can I return a product?
Yes, items can be returned within 14 days if they are in unopened and undamaged packaging, according to our Returns & Refunds policy.

5. How can I pay for my order?
We accept payments by credit/debit card, internet banking, and secure online transactions. All payments are SSL-encrypted for safety.

6. How do I choose the right size?
Each clothing and footwear product page includes a size chart. If you are unsure, our staff will help you find the right fit for Latvian weather conditions.

7. Are the shoes suitable for Latvian winter?
Yes, Outfish offers waterproof and insulated hiking boots designed for snow, frost, and wet autumn conditions.

8. What are the benefits of softshell clothing?
Softshell fabric combines wind protection, water resistance, and breathability. It is perfect for hiking, fishing, and everyday outdoor use in Latvia’s climate.

9. What are waders and how are they used?
Waders allow you to step safely into rivers and lakes while staying dry. They are essential for fishing and other outdoor water activities.

10. What are gaiters used for?
Gaiters protect footwear and trousers from snow, rain, mud, and debris during hikes, hunting, or mountain trips.

11. Do you offer gift cards?
Yes, Outfish provides gift cards in different amounts, which can be used for clothing or equipment. A great choice for anglers and outdoor enthusiasts.

12. Can I rent equipment?
Yes, we offer equipment rental, including kayaks and other gear, for both short-term and long-term use.

13. Do you ship internationally?
Yes, we deliver across Europe. For other destinations, please contact us directly.

14. Do you offer seasonal discounts?
Yes, Outfish regularly offers seasonal sales on clothing, footwear, and equipment with discounts of up to 70%.

15. Why choose Outfish?
We specialize in gear tailored to Latvian conditions: waterproof footwear, functional hiking clothing, quality accessories, and friendly service. Outfish is your reliable partner in the outdoors.